Any refund request from a customer is sent to the partner store, who deals with it directly. If, however, there are issues during delivery (damaged items, items forgotten in the car boot, etc.), the store should contact Shopopop client support by phone or via live chat.
When the situation is analysed, the customer's purchase order should be sent to our support team so a refund can be given. The partner refunds any relevant items or deliveries for the customer. We generate a credit note for the partner on the next month's invoice.