we are Shopopop!

Do you have a question about our service or need information about a delivery? You've come to the right place!

2 easy ways to contact our customer service

Contact by email
By email

Our team will answer your questions and make sure every delivery goes smoothly. Write to us, and we'll get back to you as soon as possible!

Contact by chat
By chat

In the bottom right-hand corner of every page on the site, you can chat directly with our customer service team. It's an effective way of helping you with every delivery.

Frequently asked questions

  • 1

    How do I get delivery?

    It's so easy! Place your order online on your shop's website and choose the "home delivery" option. The Shopopop community will be informed of your delivery request. Then an individual deliverer, someone like you and us, close to you, will deliver your purchases!

  • 2

    Will I be informed of my delivery time?

    Once the delivery request has been placed, you will receive an email from Shopopop containing a detailed summary of your delivery and a link to follow each stage of your delivery. If the delivery time changes, you will receive an email informing you. If you need assistance, please contact us via our online chat.

  • 3

    How much does home delivery cost?

    Each partner shop sets its own price for the Shopopop home delivery service. On average, a delivery costs €9.

  • 4

    Does the individual deliverer have to deliver my order to the doorstep?

    It is usual for the individuals deliverers to bring your order to your door. However, our service is based on a spirit of mutual assistance, so they may sometimes ask for a little help in carrying up your order.

    If you are unable to take your order upstairs, please specify this in the comments on your delivery and indicate the number of storeys (with or without a lift). This is essential information!

  • 5

    My order is missing one or more products. What should I do?

    If one or more products in your order is/are missing, please contact your shop directly to notify them. If necessary, they will then contact our customer service department.

  • 6

    Who are the individuals deliverers?

    Individuals deliverers are private individuals who use a regular route to deliver your order, thanks to our application. The profile of each individual deliverer is checked by our teams against their ID.

Consult our help centre

If you can't find the answer to your question, our Help Centre will be able to help you!